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The last dollars of a $105,000 worker-training grant have now been spent. However, the impact of those training dollars—which were awarded in late 1999 by the State of Massachusetts to custom thermoformer Universal Plastics—continues to ripple across the shop floor of this 36-year-old, family-owned 911������ in Chicopee, Mass. The grant (whose value was doubled by the required matching funds from the recipient) was one of several awarded to Massachusetts plastics 911������es under a 1998 state law that established a Workforce Training Fund.

Those training dollars continue to work through institutionalized factory meetings, a menu of courses employees can take outside of work hours, and—most important—in the enhanced skills practiced day to day on the shop floor. “The training grant was a catalyst at Universal,” recalls Joseph Peters, the company president. “It led us to re-examine basic factory practices and build improvement into the fabric of our culture.”

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Universal, which was founded by Joseph Peters’ father, James Peters Sr., had always practiced informal worker training. Since the state grant went into effect, however, the company has seen a marked improvement among its workers. “When training is formalized it is generally taken more seriously,” remarks Joseph Peters.

Strategic shift called for new skills

The company generates around $10 million in annual revenue with 15 pressure-forming machines—13 of which are heavy-gauge systems used to form bathtubs, kayaks, and the like. Universal thrives on projects that require its specialized input on product and tool design, adhesive bonding, sonic welding, and printing.

Two years ago, Peters and three brothers who help manage the company faced a dilemma. The 911������, then with 72 employees, was poised to expand significantly, especially in value-added services for top OEMs in the region. Those clients include Pratt & Whitney, for which Universal makes aerospace ducts, Smith & Wesson (cartridge boxes), United Parcel Service (holsters for electronic clipboards), and American Biophysics (housings for a mosquito zapper).

That shift in emphasis required a plentiful pool of skilled workers, which was simply unavailable at the time. Unemployment in New England was low, and available workers in Chicopee were often new arrivals from Poland or Latin America, many of whom spoke little English. Most daunting was a dearth of the specialized skills needed for Universal’s brand of custom forming.

“This is a high-value, low-volume 911������ in which customers lean heavily on us to provide expertise and resources that allow speedy delivery of tools and parts so they can get to market fast,” says Peters. Universal can supply parts from blueprints in five to seven weeks. If tools are CNC machined on-site, that time can be cut to three weeks.

Within a year, booming orders boosted Universal’s payroll to 120. New employees had to be brought quickly up to speed in basic English and factory practices.

Existing employees were encouraged to improve computer skills and develop new ones in five-axis CNC machining, CNC trimming, and CAD tool and product design.

Company-wide emphasis was put on safety training. Gail Kitchen was appointed the plant’s first safety and training officer. She helped form the Employee Involvement Committee to engage employees and boost morale. It publishes a monthly newsletter and meets regularly with managers to iron out shop-floor problems.

The lynchpin of the program, Peters says, was the adoption of “lean manufacturing” concepts. Aided by consultant Frank Brown, Universal examined every one of its practices for ways to improve productivity. Each department head, helped by teams of production, sales, and technical personnel, developed Key Performance Indicators. “These have taken guesswork out of factory procedures,” Peters says. The process led to numerous incremental changes that cut costs, improved efficiency, and increased safety.

Peters was recently chosen to be next year’s chairman of the Thermoforming Div. of the Society of Plastics Engineers. He hopes to help spark increased interest in workplace training in thermoforming operations across North America.